How to delete your account

From the app

Open the Account tab in the Catalumia app and tap Delete my account at the bottom. A confirmation email is sent to your address; your account is deleted the moment you open the link in that email.

Deletion is immediate and cannot be undone. There is no waiting period.

From the website

Sign in at catalumia.com, open the My account page and use the deletion link there. The flow is the same as in the app: a confirmation email arrives, and opening the link deletes the account.

You do not need to install the app to delete your account.

If you cannot sign in

If you cannot access your account, write to info@catalumia.com from the email address you registered with. We verify the request, delete the account and reply once it is done.

Requests are completed within one month at the latest.

What is deleted, what remains

Your account, your Catalumia Club membership and your group programme records are deleted.

Booking and payment records that we are legally required to retain are not deleted, but they are unlinked from your account, so they no longer identify you.

See our privacy notice for the details.

You can download your data first

You can download everything linked to your account as a single file from the My account page. This is no longer possible once the account is deleted.